Information We Collect

When you reach out to us for seasonal floral compositions or consultations, we gather certain details to provide you with the best service possible. This includes your name, contact information, delivery addresses, and any specific preferences you share about arrangements.

We also collect information about how you use our website—things like which pages you visit, how long you spend browsing, and what devices you're using. This helps us understand what works and what doesn't.

Types of Data We Handle

How We Use Your Information

Your data helps us deliver beautiful floral arrangements to the right place at the right time. We use it to process orders, coordinate deliveries, and keep you updated about your purchases. Sometimes we'll reach out with seasonal offers or new composition styles, but only if you've said that's okay with you.

The website data we collect helps us improve your browsing experience. If we notice people are having trouble finding certain information, we can reorganize things to make navigation easier.

Primary Uses

Data Storage and Security

We store your information on secure servers with encryption and access controls. Our team members can only access customer data when they genuinely need it to do their jobs—like preparing an order or coordinating a delivery.

Payment details never sit on our servers. When you make a purchase, that information goes directly to our payment processor, who handles it according to international banking security standards.

That said, no system is completely bulletproof. We do everything reasonably possible to protect your data, but we can't guarantee absolute security—nobody honestly can. If something were to happen, we'd let you know promptly.

Sharing Your Information

We don't sell your data to anyone. Period. However, we do work with trusted partners who help us run our business—delivery services, payment processors, and our website hosting provider. These partners only get the specific information they need to do their part.

If Azerbaijan law requires us to share information with government authorities, we'll comply with valid legal requests. We'd notify you about such requests unless we're legally prohibited from doing so.

Third-Party Services

Your Rights and Choices

You have real control over your personal information. You can ask to see what data we have about you, request corrections if something's wrong, or tell us to delete your information entirely—though we might need to keep some records for legal reasons.

If you've signed up for marketing emails and change your mind, just click the unsubscribe link in any message. You'll stop receiving promotional content, but we'll still send essential updates about orders you've placed.

What You Can Do

To exercise any of these rights, just send us an email or give us a call. We'll respond within 30 days—usually much faster.

Cookies and Website Tracking

Our website uses cookies—small files that help remember your preferences and understand how you navigate our site. Some are essential for the website to work properly, while others help us see which floral styles get the most attention or which pages confuse visitors.

You can disable cookies through your browser settings, though this might affect how certain features work. Most browsers let you choose which types of cookies to accept.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in how we work or in legal requirements. When we make significant changes, we'll post a notice on our website and update the effective date at the top of this document.

If the changes substantially affect how we handle your data, we'll reach out directly to let you know before the new policy takes effect.